Do not use this company.
According to their tracking my order was dispatched almost a month ago. After a couple of weeks it still hadn't arrived; fair enough, sometimes things go missing or get delayed. I contacted Crook and Staple to see if they could help me chase it/send a replacement, but got no answer. I have tried multiple times to ask for help and have had zero responses to any of my requests.
This is the ssecond time I have had problems with an order and customer service was non-existent the first time too. I hoped that was a one-off, but clearly it is just how they operate. I will never use Crook and Staple again.