Excellent Service
Free Delivery on Orders €30
30 Day Easy Returns
Please use our UK website in pounds for orders to : www.crookandstaple.com
You are currently on our EU website
Please use our US website in Dollars for orders to : us.crookandstaple.com
You are currently on our EU website
Please use our Canadian website in Canadian Dollars for orders to : ca.crookandstaple.com
You are currently on our Europian website

Terms & Conditions

Welcome to the crookandstaple.com website's terms and conditions. Please read these terms and conditions carefully, print and keep a copy of them for your reference. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set below. If you have any questions about our terms and conditions please do not hesitate to call customer services by email customerservices@crookandstaple.com If you do not agree to be bound by these terms and conditions you may not use or access this website.

ABOUT

crookandstaple.com is owned and operated by Crook and Staple. If you need to contact us please refer to the 'Contact Us' page.

DEFINITIONS

"Item" means a product or service on sale on crookandstaple.com. "Product Description" means that part of the website where product specific terms and conditions are provided. "We" means Crook and Staple. "Us" means Crook and Staple.

ORDERS

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

MAKING A CONTRACT WITH US

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. This is not an order confirmation or order acceptance from crookandstaple.com. When we dispatch your order from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will occur on the dispatch email notification to you of the item(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in 'Change or Cancel an order'.

In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. You will not receive an e-­mail confirming acceptance of your order, and there will be no contract between us.

ORDER & RETURNS INFORMATION

For more info see: 'Order and Returns Info'

REFUNDS

When a refund is requested and approved by us, it will take upto 10 working days from the time that the refund was initiated by us for the money to reach your account. This is due to the time that the banks and card processors take to process refunds. 

DELIVERY CHARGES

Please see our ‘Delivery Info’ section for information on delivery charges. If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.

INTERNATIONAL DELIVERY

For info click here: Delivery Info

PRODUCT STOCK LEVELS

When the customer places an order at this website, crookandstaple.com, they are able to see what stock we have for each product. You can view this by navigating to the products individual page and looking on the right or the page above the 'Add to Cart' button where it will say the current stock level in large green writing. If the website says the stock level is 'Special Order. Usually despatched within 2 weeks' this means that the product is out of stock and that it will usually be despatched withing 2 weeks. We do not send emails to customers to alerts them of products in their order that are out of stock as it is assumed that the customer has seen the stock level on the product page. When the customer places an order with Crook and Staple they agree with these terms that they have seen the stock level on the product page.

DESCRIPTION OF PRODUCTS

Each item purchased is subject to its item description which outlines additional specific conditions to that item including, without limitation, terms and conditions relating to warranties, after sales service, guarantees, product avalibility and educational eligibility. We aim to display the colours of items on crookandstaple.com accurately, however we cannot guarantee that your monitors display of any colour, will accurately reflect the colour of the item(s) on delivery.

We will take all reasonable care to ensure that all the information and prices of items on crookandstaple.com are correct at the time when entered onto the system. Although we aim to keep crookandstaple.com as up to date as possible, the information including item descriptions may not reflect the position exactly when you place your order. We cannot confirm the price of an item until your order has been accepted in accordance with our order acceptance policy, as outlined above in the ‘Making a contract with us’ section.

AGE RESTRICTIONS ON PURCHASE

The purchase of certain items made available on crookandstaple.com are subject to age requirements specified by law. We are not authorised by law to supply such items to individuals who do not meet the age requirement. By placing an order for any of the following products, you confirm that you (or the recipient) meet the age requirements set below:

  • A Knife, Knife Blade, Razor Blade or any other article with a blade: can only be purchased for and by individuals over the age of 16 years (in keeping with the Violent Crime Reduction Act 2006 ).

DAMAGE TO YOUR COMPUTER OR DEVICE

We take reasonable care to ensure that crookandstaple.com is free from viruses and other malicious or harmful content, however we cannot guarantee that crookandstaple.com will not cause damage to your computer or device. It is your responsibility to ensure that you have the correct equipment and software in place to use crookandstaple.com safely and to screen out anything that may harm or damage your computer or device. We are not liable for any resultant loss or damage, except where required by applicable law.

PRIVACY PROMISE

Your privacy is exceptionally important to us and we promise never to pass on your personal details to any 3rd parties for mailing or marketing purposes. We treat your personal information as highly confidential.

When you purchase from us we collect personal information from you and this is stored on our secure servers (ie your name, address, email, etc). We also fully comply with all applicable Data Protection and Consumer Legislations.

THIRD PARTY LINKS

To provide more information on products/services for our users, we sometimes provide links to 3rd party websites for you to access at your sole discretion. You agree that, if you decide to visit linked 3rd party websites we are not liable directly or indirectly for any damage, loss or offence caused or alleged to be caused by visiting them.

YOUR USE OF CROOKANDSTAPLE.COM

You may use, download and print content from crookandstaple.com solely for your own personal use. Any other use is strictly prohibited. You agree not to (and to not aid any third party to) copy, reproduce, transmit, publish, display, distribute, or commercially exploit content. You also agree not to frame, link or deep-­link into crookandstaple.com or from any other website.

CHANGES TO THESE TERMS

These terms were last updated on 01-10-2013. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you have any questions about our Terms and Conditions please contact customers services by email customerservices@crookandstaple.com

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Excellent Customer Service

Our customers love us, just have a look the latest reviews on our product pages or the latest few reviews we have received below!
 
Free UK Delivery on Orders €30+

Standard Delivery (3 - 5 days) FREE for orders over €30 otherwise €2.50 Usually Delivered within 3-5 Days (from dispatch)*
Express Courier Delivery (1-3 days) €39.00 Usually Delivered within 1-3 Days (from dispatch)*

Our EU website ships with the above pricings to: Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey & Ukraine

*Monday to Saturday, excluding public holidays.

View the delivery options for other countries
Easy 30 Day Returns

Occasionally you may need to return items – please email us with the details of the return within 30 days of receiving the order. We'll then send you an email back to confirm the return the refund or exchange along with out return address to one of our stores or via post for an exchange or refund.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery; we habve extended this to 30 days. This excludes the products listed as exceptions below.

Conditions of Return
Items must be in their original condition with the packaging unopened and accompanied with your receipt of purchase.

Delivery Charges
We will cover the postage for returning/replacing items that were sent in error or defective when delivered (please contact us to advise the delivery method), otherwise you will be responsible for any costs incurred in returning items to us. We highly recommend that you send items back via a traceable service and take out postal insurance to cover their value, as we are not responsible for the risk of loss or damage to such goods.

Products we are Unable to Exchange or Refund
Unless faulty or not as described, we cannot refund or offer an exchange on:

-> Earrings
-> Items intended for aural use, such as reeds
-> Digital Sheet Music Downloads & Print on Demand item(s)
-> Labour/Parts to customise an item(s)
-> Unsealed CDs, DVDs or other recording media, software or video's
-> Software Site Licenses (for Schools, Colleges & Universities)
-> Personalised, Specially made or made to measure products cannot be returned unless faulty
-> We are unable to cancel 'Digital Sheet Music Downloads & Print on Demand' items.

View the full Returns Policy
Lowest Price Guarantee!

All of our products are price checked against our competitors on a regular basis to ensure that we are giving you the best price possible.

If you find a lower price from a retailer in the UK on a product that isn't on special offer, we'll match their price & then take an extra £2.50 off the price. Just send us the name of the product & where it is cheaper to sales@crookandstaple.com and we'll arrange for you to receive the lowered price!


Please note that this comparison is between UK retailers and where the product isn't on a special offer or part of a sale on our competitors website.
Lowest Price Guarantee!