Excellent Service
Free Delivery on Orders €30
30 Day Easy Returns
Please use our UK website in pounds for orders to : www.crookandstaple.com
You are currently on our EU website
Please use our US website in Dollars for orders to : us.crookandstaple.com
You are currently on our EU website
Please use our Canadian website in Canadian Dollars for orders to : ca.crookandstaple.com
You are currently on our Europian website

Returns & Order Information

Track your order


At each stage of the order process we will send you an email to ensure you know the status of your order. We send out emails with the following codes:
 

  •     Processing     -     your order is being processed ready for dispatch
  •     Dispatched     -     your order has been dispatched in full from our warehouse
  •     Back-ordered -     part of your order has been despatched and will despatch the rest of your order as soon as we receive the items


If your order has been partially delivered this may be due to us dispatching items from various locations and thus arriving in a few deliveries. However, if you have any questions please do not hesitate to contact customer services: customerservices@crookandstaple.com

Change or Cancel your order


Once you have placed your order we are sorry that in most cases we are unable to make changes.

If you would like to add items to your order, please place a new order for these items. If you need to change the delivery address on your order please contact customer services at customerservices@crookandstaple.com however we can not guarantee that we'll be able to make a change to the shipping address as the order may have already been despatched by the time we read the email.

If your order has already been dispatched or delivered, please see our Returns Procedure if you wish to return any of the items.There are some items/services which we cannot cancel, refund or exchange – please see our Returns Policy for details of these items.



 


RETURNS INFORMATION

Occasionally you may need to return items – please return your item(s) within 30 days to one of our stores or via post for an exchange or refund.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery. This excludes the products listed as exceptions below.

 

CONDITIONS OF RETURNS

Items must be in their original condition with the packaging unopened and accompanied with your receipt of purchase.


DELIVERY CHARGES

We will cover the postage for returning/replacing items that were sent in error or defective when delivered (please contact us to advise the delivery method), otherwise you will be responsible for any costs incurred in returning items to us. We highly recommend that you send items back via a traceable service and take out postal insurance to cover their value, as we are not responsible for the risk of loss or damage to such goods.


PRODUCTS WE ARE UNABLE TO EXCHANGE OR REFUND

Unless faulty or not as described, we cannot refund or offer an exchange on:

  •     Earrings
  •     Items intended for aural use such as reeds & cane
  •     Digital Sheet Music Downloads & Print on Demand item(s)
  •     Labour/Parts to customise an item(s)
  •     Unsealed CDs, DVDs or other recording media, software or video's
  •     Software Site Licenses (for Schools, Colleges & Universities)
  •     Personalised, Specially made or made to measure products cannot be returned unless faulty

If an oboe, cor anglais, bassoon or contrabassoon reed is damaged or faulty when it arrives this must be reported to us in writing immediately. The reed must not be tried, played or used in any manner.

We are unable to cancel 'Digital Sheet Music Downloads & Print on Demand' items.


This returns policy does not affect your statutory rights.


RETURNS PROCEDURE

Returning items;

      By Post:


 
Please Email us to notify us about the return before sending the items back to us. Once we have confirmed the return please send the item(s) with your receipt or order confirmation, your contact details, the reason for the return and whether you would like a refund or a replacement to:

Returns, Crook and Staple, 2 Monnow St, Monmouth, Monmouthshire, NP25 3EE, UK


If you have any questions please do not hesitate to contact customer services: customerservices@crookandstaple.com

To Top
Excellent Customer Service

Our customers love us, just have a look the latest reviews on our product pages or the latest few reviews we have received below!
 
Free UK Delivery on Orders €30+

Standard Delivery (3 - 5 days) FREE for orders over €30 otherwise €2.50 Usually Delivered within 3-5 Days (from dispatch)*
Express Courier Delivery (1-3 days) €39.00 Usually Delivered within 1-3 Days (from dispatch)*

Our EU website ships with the above pricings to: Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey & Ukraine

*Monday to Saturday, excluding public holidays.

View the delivery options for other countries
Easy 30 Day Returns

Occasionally you may need to return items – please email us with the details of the return within 30 days of receiving the order. We'll then send you an email back to confirm the return the refund or exchange along with out return address to one of our stores or via post for an exchange or refund.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery; we habve extended this to 30 days. This excludes the products listed as exceptions below.

Conditions of Return
Items must be in their original condition with the packaging unopened and accompanied with your receipt of purchase.

Delivery Charges
We will cover the postage for returning/replacing items that were sent in error or defective when delivered (please contact us to advise the delivery method), otherwise you will be responsible for any costs incurred in returning items to us. We highly recommend that you send items back via a traceable service and take out postal insurance to cover their value, as we are not responsible for the risk of loss or damage to such goods.

Products we are Unable to Exchange or Refund
Unless faulty or not as described, we cannot refund or offer an exchange on:

-> Earrings
-> Items intended for aural use, such as reeds
-> Digital Sheet Music Downloads & Print on Demand item(s)
-> Labour/Parts to customise an item(s)
-> Unsealed CDs, DVDs or other recording media, software or video's
-> Software Site Licenses (for Schools, Colleges & Universities)
-> Personalised, Specially made or made to measure products cannot be returned unless faulty
-> We are unable to cancel 'Digital Sheet Music Downloads & Print on Demand' items.

View the full Returns Policy
Lowest Price Guarantee!

All of our products are price checked against our competitors on a regular basis to ensure that we are giving you the best price possible.

If you find a lower price from a retailer in the UK on a product that isn't on special offer, we'll match their price & then take an extra £2.50 off the price. Just send us the name of the product & where it is cheaper to sales@crookandstaple.com and we'll arrange for you to receive the lowered price!


Please note that this comparison is between UK retailers and where the product isn't on a special offer or part of a sale on our competitors website.
Lowest Price Guarantee!